Below are several terms commonly used in MorTrack.
Branch site
- An entity’s physical address where removal techs deliver decedents. An entity can have multiple branch site addresses to account for multiple business locations they have decedents delivered to.
Electronic forms
- Forms generated and automatically filled in by MorTrack as a case is created and eventually delivered. After a case is delivered, PDFs can be emailed to parties you designate in account Settings and downloaded from the Dispatch section of MorTrack.
Entity
- A company, business, or agency that you may handle decedent delivery for. If you are a transport company, you might have numerous entities for the various funeral homes you do business with. If you are a funeral home, your company may be your only entity on your account.
Funeral Home Portal
- You can grant users from your Entities access to MorTrack as users with limited access. This is set up under the Manage Entities section of MorTrack and gives them access to the Funeral Home Portal. These users can only create cases for the branch site they are associated with. They cannot dispatch cases to removal techs or view cases associated with other entities.
ID wristbands
- Bands with QR codes on them and a small amount of space to write on. These bands can be permanently linked to a MorTrack case so that if a MorTrack user scans the QR code, it will pull up the linked case. To order ID bands, please contact sales@cairnstack.com.
Internal cases
- A case where the decedent was delivered to an internal location. While Internal, the decedent can be moved to different internal locations or a new delivery can be scheduled to transport them elsewhere, such as to a cemetery, university, or crematory.
Internal Locations
- A location, typically part of your business facility, where decedents may be held in custody. Examples of internal locations include: refrigerated cooler areas, prep rooms, crematorium retorts, etc.
Login badge
- Badges with QR codes and some identifying information (user’s name, profile image, job title). Mobile app users can scan the QR code and enter their 4-digit PIN to log in to the MorTrack mobile app. Badges can be created and printed from the Manage Users page of the web app.
Manually Entered Cases (or MECs)
- Cases that are immediately marked as Delivered as soon as they are created, bypassing the removal process of the mobile app. These are most often used in situations where you are creating a case for a decedent already in your custody.
Priorities
- Customizable conditions that can be assigned to cases to convey important information or details. The most commonly used priorities convey urgency, such as “Low”, “Medium”, “High”, and “Urgent” priorities, but they can also be used for any number of other reasons, such as indicating when a decedent is ready for cremation or funeral preparations.