Priorities are customizable classifications that Dispatchers can assign to new requests. They can be used to highlight urgency or other important factors for a case.
Users with Admin or Manage access can create and manage priorities in the web app version of MorTrack.
To access Priorities in the web app, go to the sidebar menu. Click on Manage, then Priorities.
Creating Priorities
- Click on the Add button.
- Enter a Priority Name. Each priority must have a unique name.
- (Optional) Customize the Text Color and Background Color. These can be used to make each priority stand out from one another.
- Once you are done, click on the Save button to save the priority.
To edit the name of an existing priority, double-click on the name.
To edit the colors, click on the colors to open the selector tool.
To delete a priority, click on the Delete button.