Users with Dispatch access can create new requests from the MorTrack mobile app. New requests that are created can then be assigned to removal techs for pick up.
To access the Dispatch functions in the mobile app, follow these steps:
- While logged into the app, tap on the MorTrack leaf button in the lower-left corner.
- From the side menu, tap on Dispatch.
- The Dispatch view will list all current cases. To begin creating a new case, tap on the New Request button in the lower-right corner.
Creating New Requests on Mobile
When creating a new request, any field that is Required will be marked with an asterisk. A Required field must be filled in before a case can be created.
Case Information
By default, the following fields are required for every case:
- Representing*: The funeral home, medical examiner, client, etc. that is being represented for the case. As you type in the company, a list of results for companies in your account databases will appear. Tap on one of the names to select that entity.
- Representing Contact*: The name of the person from the Representing company who is the primary contact for the case or has provided the case details.
- Phone*: The contact phone number for the Representing company or the Representing Contact.
- Decedent First and Last Name*: The name of the deceased. If this case is regarding the transportation of an Item or Asset, this may instead be the name of the individual associated with the items.
If the case you are creating is for an item or asset, the following steps will be required as well:
- Item or Asset Transfer*: Tap on this switch to toggle it to Yes. This indicates the case is for an item instead of remains or a decedent.
- Asset Type: After toggling the above switch to Yes, you will be able to choose from several different options to indicate what sort of asset the request regards. The options you have here will be based on what your team has already created within the settings. Users with Admin access can manage these under the Administration > Settings > Item or Asset Types menu.
Place of Removal
The Place of Removal section is where you can enter the pick-up address that your removal technician will be heading to for the case.
The Pickup Location field connects to Google Maps and is the best way to enter address information. As you type in the address, you will see a list of results that match the information you have entered. Tap on the address from the list and address info will populate for the Country, Address, City, State/Province, and ZIP/Postal Code.
Destination
By default, the Delivery Location address will already be populated with the address information associated with the Representing company chosen in the Case Information section.
If the location your removal technician will be delivering to is different from the standard delivery address, such as a university or cemetery, you can click on the Alternate Delivery Location toggle to set it to Yes. When set to Yes, you can enter a different delivery address via the Delivery Location field.
Creating the New Request
Once you have entered all information needed, scroll to the bottom of the New Request screen and tap on Save to save and create the case.