The New Request page can be customized with a number of additional fields and options. These additions may ask for more information or provide more places where important case information can be entered.
Users with Admin access can edit these settings on the web app version of MorTrack by going to Administration > Settings > Case/Decedent Request Options.
Note that the options chosen here will affect Dispatch users accessing the New Request page through the web or mobile app. They will also apply to any users you grant access to through the Funeral Home Originator Portal.
To enable an option, click on the switch to the right of it to toggle it on. Likewise, to disable an option, toggle the switch so it is grayed out, it's off-state.
After being enabled, most options will have Optional and Required bubbles underneath them.
Optional - The option will be visible on the New Request screen but does not have to be filled out to create and save the request.
Required - The option will become mandatory for every single case created after this setting is enabled. Use this if there is information you want to make sure is entered for 100% of your cases.